What this means
If you tick the SMS box on one of our forms, we will text you about your quote, your loads and your paperwork. Frequency varies, your carrier may charge you for messages, and you can stop at any time by replying STOP or get help by replying HELP. We never give your mobile number or your consent record to anyone for marketing.
01Program description
Freight Bridge LLC operates an application-to-person (A2P 10DLC) text messaging program for carriers, owner-operators and shippers who ask to hear from us by text. The registered use case is: Customer care, quote follow-up and shipment status notifications.
Messages are sent as SMS and, where a message includes an image or document, as MMS. You may reply to our messages and reach a live dispatcher during staffed hours.
Consent to receive text messages is never a condition of purchase, of receiving a quote, or of doing business with us. The consent checkbox on our forms is optional and unchecked by default.
02Who we message and when
We text only people who have given us express written consent by checking the SMS consent box on a form at freightbridge.us, or who have asked a dispatcher to text them and confirmed that request in writing.
You may receive messages in the following situations.
- Confirmation that we received your quote request or carrier application.
- Follow-up questions a dispatcher needs answered to price or cover a load.
- Load offers, rate confirmations and booking confirmations.
- Pickup, in-transit, detention and delivery status updates.
- Paperwork reminders such as a missing signed bill of lading or proof of delivery.
- Customer support replies to a message you sent us.
We do not send unsolicited marketing blasts, and we do not text numbers we obtained from a purchased list or a third party.
03Message frequency
Message frequency varies; typically 2–8 messages per active shipment.
Frequency depends on how much freight you are running with us. A carrier with a truck under load will receive more messages than a shipper who requested a single quote. We do not have a fixed campaign schedule.
04Message and data rates
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Freight Bridge LLC does not charge you for the messages. Any charge comes from your mobile plan. Check with your mobile carrier if you are unsure what SMS, MMS or data costs apply to your plan, particularly while roaming.
05How to opt out (STOP)
Reply STOP to any message to opt out. You will receive one confirmation message and no further messages.
You may also reply END, CANCEL, UNSUBSCRIBE or QUIT. Opting out stops the text program only. We can still contact you by phone or email about an active load, and you can ask us to stop those separately.
If you want to rejoin later, check the SMS consent box on a form again or ask a dispatcher to send you a new opt-in link. We will not restart messages on a verbal request alone.
06How to get help (HELP)
Reply HELP for assistance, or email dispatch@freightbridge.us.
A HELP reply returns our program name and support contact details. You can also call our dispatch line at (713) 249-5252, staffed 24 / 7 / 365.
07Supported carriers and delivery
The program is supported on major United States mobile carriers, including AT&T, Verizon, T-Mobile, US Cellular and their affiliated and reseller networks. Support on smaller regional carriers may vary.
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is best effort and depends on your handset, your plan, network coverage and carrier filtering. Do not rely on SMS alone for time-critical instructions. If a load is at risk, call the dispatch desk.
Text messaging is not a secure channel. Do not send bank account numbers, full Social Security numbers or other sensitive details by text.
08Privacy and no third-party sharing
We store your mobile number, the exact consent language shown to you, the page URL where you opted in, and a UTC timestamp. That record exists so we can evidence your consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Our messaging provider processes messages on our behalf under contract and may not use your number for its own purposes. Full details are in our Privacy Policy.
09Contact
Questions about this messaging program, or about a message you believe you received in error, go to the dispatch desk.
- Freight Bridge LLC, 1500 N Grant St # 11281, Denver, CO 80203
- Program support: dispatch@freightbridge.us
- Records and privacy requests: accounts@freightbridge.us
- Telephone: (713) 249-5252
Questions about this document?
Email accounts@freightbridge.us and we will get you a written answer.