Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Freight Bridge LLC (“Freight Bridge”, “we”, “us”). They govern your use of freightbridge.us and of any freight dispatch service you request through it.

By using the site, submitting a form, requesting dispatch service or asking us to negotiate a load on your behalf, you agree to these Terms. If you do not agree, do not use the site or our services.

If you accept these Terms on behalf of a company, you represent that you are authorized to bind that company, and “you” means that company.

Freight Bridge LLC is a freight dispatch service based in Denver, Colorado, with its registered address at 1500 N Grant St # 11281, Denver, CO 80203. We work for motor carriers and owner-operators. Acting as our carrier customer’s agent, and under that carrier’s own operating authority, we search for loads, negotiate rates with third-party brokers and shippers, submit carrier packets, process rate confirmations and handle load paperwork.

Our customers are carriers and owner-operators. We do not offer services to shippers, we do not accept freight tenders, and we do not sell capacity. Where we deal with a broker or a shipper, we do so only as the disclosed agent of the carrier that engaged us, within the authority that carrier has given us in writing.

Our services are offered to businesses, not consumers. To use them you must be at least 18 years old, have capacity to enter binding contracts, and be acting for a lawful commercial purpose.

• You must be a motor carrier or owner-operator holding active FMCSA operating authority and a valid USDOT number in the name of the entity engaging us.
• You must carry the insurance described in our Dispatch Service Agreement, and your FMCSA safety rating must not be Unsatisfactory.
• You must have the legal right to operate the equipment you intend to run under dispatch.
• All users must be legally permitted to transact under United States law, including sanctions and export controls.

For carriers and owner-operators we provide back-office dispatch support. Typical services include searching load boards and our broker and shipper contacts for freight that fits your equipment and lanes, negotiating the rate the broker or shipper offers you, completing broker setup packets in your name, reviewing and returning rate confirmations, check calls, paperwork submission and invoicing support, and coordination with your factoring company.

We dispatch across the equipment our carriers run, including dry van, reefer, flatbed and step deck, hotshot and box truck, and power only. The equipment, the drivers and the operating authority are always yours.

• You keep your own operating authority, insurance and equipment. We have none and need none.
• You decide which loads to accept. Every load is offered to you for approval and we do not force dispatch.
• You remain solely responsible for safe, legal and compliant operation of your equipment, including hours of service, driver qualification, maintenance, routing and securement.
• You have exclusive care, custody and control of the freight from pickup through delivery.
• We are your agent for the limited administrative purpose of locating and negotiating freight on your instructions. We are not your employer, partner, joint venturer or carrier.
• We screen the brokers and shippers we present to you for credit and payment history where that information is available, as a convenience and not as a guarantee.

Dispatch service does not transfer to us any duty you owe to a shipper, a broker, a consignee or a regulator. Those duties remain yours because the authority, and the contract of carriage, are yours.

We do not set, publish, quote or guarantee freight rates. The rate on any load is the rate the third-party broker or shipper offers you, as recorded on the rate confirmation issued to you under your authority. Any rate range we mention before a load is confirmed is market information, not an offer and not a promise of what you will earn.

We negotiate on your behalf and tell you what has been agreed. Nothing is binding on you until you approve the load, and nothing is binding on the broker or shipper until the rate confirmation is signed.

The rate on a confirmed load may still change where any of the following occurs.

• Actual weight, dimensions, piece count, class or commodity differs from what the broker or shipper described, including after a re-weigh or reclassification.
• Accessorial services are required, such as liftgate, inside delivery, tarps, driver assist, pallet exchange, residential or limited access delivery, or permits.
• Detention, layover, truck order not used, redelivery or reconsignment charges are incurred.
• Fuel surcharge, tolls, escorts or seasonal capacity conditions change materially.
• Pickup or delivery windows change after booking.

Our only charge to you is a dispatch service fee, agreed with you in writing before we negotiate anything, typically as a flat percentage of the linehaul on loads you accept through us. There is no sign-up fee and no long-term contract. If you do not run a load through us, you owe no dispatch fee.

• Dispatch fee invoices are due on the terms stated on the invoice. If no term is stated, payment is due 15 days from invoice date.
• Undisputed past due amounts may accrue interest at 1.5% per month, or the maximum permitted by Colorado law if lower.
• You are responsible for reasonable costs of collection, including attorney fees, on undisputed past due balances.
• Disputes on a dispatch fee invoice must be raised in writing within 15 days of the invoice date, with supporting detail. Undisputed portions remain payable.
• A dispatch fee is earned when the load you accepted is delivered, and it remains payable whether or not the broker, shipper or factor pays you on time.
• All amounts are in US dollars and exclude any applicable taxes, which are your responsibility.

Loads are cancelled by the broker or shipper that booked them, or by you. Tell us as soon as practical so we can give notice and look for a replacement. Cancellation may carry costs where your truck has already been dispatched.

• Truck order not used charges are owed to you by the broker or shipper where you were dispatched and the load was cancelled. We will claim them on your behalf on the terms of the rate confirmation.
• Cancellation after loading may create unloading, storage, return transport and out-of-route mileage exposure, which is resolved between you and the broker or shipper under the rate confirmation.
• Dispatch service may be ended by either side at any time on written notice. Loads already accepted must still be completed and dispatch fees on those loads remain payable.
• We may decline to work a load, or stop working with you, where information proves inaccurate, your authority or insurance lapses, or the freight is prohibited.

You agree to the following at all times while using our services.

• Maintain active FMCSA operating authority, current insurance at the limits your brokers and shippers require, and satisfactory safety standing, and notify us immediately if any of these lapse, are suspended or change.
• Give us accurate and complete information about your entity, equipment, drivers, lanes, availability and insurance, and authorize in writing the scope of what we may negotiate and sign for you.
• Review every rate confirmation before a load is accepted. You are bound by what you accept.
• Accept only loads your equipment, qualifications and permits allow you to haul lawfully, and only freight you are entitled to transport under your authority. Hazardous materials require the correct endorsement, placarding, documentation and permits.
• Perform the transportation yourself on your own authority, with equipment you own or lease and drivers you qualify.
• Verify load details at pickup, note exceptions on the bill of lading, and submit legible paperwork promptly so your invoice is not held up.
• Keep your contact details current so we can reach you about an active load.
• Comply with all applicable federal, state and local transportation, safety, customs, sanctions and employment laws.

You may not do any of the following.

• Use the site or our services for any unlawful purpose, or to move contraband, stolen goods, unlawful weapons or controlled substances.
• Broker, re-broker, co-broker or subcontract a load we placed for you to another carrier, broker or owner-operator without the written consent of the broker or shipper that booked it.
• Accept a load under one entity or authority and run it under another, or use any authority, MC number or identity that is not yours.
• Misrepresent your identity, authority, insurance or affiliation with any company, or hold yourself out as having engaged us as a broker.
• Submit false, fraudulent or automated form submissions, or interfere with our anti-spam controls.
• Scrape, crawl, reverse engineer, probe or attempt to gain unauthorized access to any part of the site or our systems.
• Upload malware, or use the site in a way that impairs its availability for others.
• Solicit our staff, or the brokers, shippers and customers we introduced you to, in breach of a written agreement with us.

We may suspend or terminate access, and refuse further service, where we reasonably believe any of these has occurred.

We act only as your agent, for the limited administrative purposes you authorize in writing, and only in your name. Where you authorize it, a dispatcher may sign a rate confirmation or a broker setup packet as your agent. That signature binds you, not us. We are never a party to the contract of carriage.

We do not assume carrier liability, and we do not accept the duties of a carrier under 49 U.S.C. 14706 (the Carmack Amendment) or under any bill of lading, rate confirmation or tariff. We also do not assume the duties of a broker, because we are not one, and we accept no responsibility for the performance, solvency or payment practices of any broker or shipper we introduce you to.

Any bill of lading, rate confirmation or delivery receipt naming Freight Bridge LLC as carrier or as broker is incorrect and is not effective to make us one. It does not change our status as your dispatch agent, and terms printed on a shipper or broker document do not override these Terms or an executed agreement between us.

Cargo loss and damage claims are made against the motor carrier that transported the freight and its cargo insurer. On loads we dispatch, that carrier is you. We hold no cargo insurance for your freight, we are not the insurer, we do not adjust claims and we cannot guarantee any outcome. We will help by assembling documentation, passing information between you, the broker or shipper and the insurer, and following up.

Follow this process so a claim is not time barred.

1. 1.Note the exception on the delivery receipt or proof of delivery at the time of delivery. A clean signed POD makes concealed damage claims difficult to defend or to pursue.
2. 2.Report any incident, shortage, damage, refusal or accident to us and to your insurer immediately, and to the broker or shipper the same day.
3. 3.A written claim must be filed with the carrier within 9 months of delivery, or of the date the freight should have been delivered, per 49 CFR Part 370. Acknowledge a claim made against you within 30 days and resolve it within 120 days.
4. 4.Keep the bill of lading, delivery receipt, commercial invoice showing the value of the goods, photographs, repair or salvage estimates, temperature downloads and a statement of the amount claimed.
5. 5.Preserve the freight and the packaging, and do not salvage, dispose of or return damaged goods without written authorization.
6. 6.Any lawsuit on a declined claim must be filed within 2 years and 1 day of the date written notice of declination is given.

Cargo policies commonly exclude or sublimit categories such as electronics, tobacco, alcohol, pharmaceuticals, jewellery, artwork, live animals and temperature sensitive freight. Tell us about any exclusion, deductible or sublimit in your policy before we work a load in one of those categories, so we do not negotiate freight you are not covered to haul.

Freight charges are not contingent on the outcome of a claim, and our dispatch fee is not contingent on it either. Claims may not be offset against dispatch fees owed.

The site and our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim all warranties, express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the site will be uninterrupted or error free, that rate information will be accurate, or that any particular load volume, lane, revenue level or utilization will be available to you. Content on the site is general information, not advice for your specific operation.

To the fullest extent permitted by law, Freight Bridge LLC and its members, officers, employees and agents are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, loss of use, deadhead miles or downtime, whether in contract, tort, strict liability or otherwise, even if advised of the possibility.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for gross negligence or willful misconduct. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You agree to defend, indemnify and hold harmless Freight Bridge LLC and its members, officers, employees and agents from and against any claim, demand, suit, fine, penalty, loss, damage, liability, cost and expense, including reasonable attorney fees, arising out of or relating to your transportation operations, cargo loss or damage, bodily injury or property damage caused by your equipment or personnel, your breach of these Terms, your negligence or willful misconduct, your violation of any law or regulation, inaccurate or incomplete information you provided, or your failure to maintain required authority or insurance.

The site, its content, layout, copy, photography, brand name, logo and design are owned by Freight Bridge LLC or licensed to us, and are protected by United States copyright and trademark law. The Freight Bridge name and bridge mark are our trademarks.

You may view and print pages for your own business use with us. You may not copy, republish, sell, frame, or create derivative works from the site, or use our marks in a way that suggests endorsement or affiliation, without our prior written consent. Media usage of our logos is governed by the terms published with our media kit.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

You consent to receive communications from us electronically, including by email and, if you opted in, by text message. Electronic communications, records and signatures satisfy any legal requirement that a communication be in writing, under the federal E-SIGN Act and the Colorado Uniform Electronic Transactions Act.

Rate confirmations, agreements and other documents signed electronically are binding. Text messaging is governed by our SMS Messaging Terms, and data handling by our Privacy Policy. Consent to marketing messages is never required to do business with us.

These Terms and any dispute arising from them or from our services are governed by the laws of the State of Colorado, without regard to its conflict of laws rules, and by applicable federal transportation law. Subject to the arbitration section below, the state and federal courts located in Colorado have exclusive jurisdiction, and you consent to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting any formal proceeding, the parties will try to resolve the dispute informally. Send written notice describing the dispute and the relief sought to account@freightbridge.us. If it is not resolved within 30 days, either party may proceed.

Any dispute not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Colorado, in English, and governed by the Federal Arbitration Act. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorney fees unless the arbitrator awards otherwise.

Arbitration is on an individual basis. Class, collective, consolidated and representative proceedings are waived. Either party may still bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions stay in full force. Our failure to enforce a provision is not a waiver of it. These Terms, together with any executed Dispatch Service Agreement between us, are the entire agreement on this subject. Where an executed agreement conflicts with these Terms, the executed agreement controls. You may not assign these Terms without our written consent.

We may update these Terms as our services, technology or the law change. The revised version takes effect when posted, and the “Last updated” date at the top of this page will change. Material changes will be highlighted or notified where practical. Continued use of the site or our services after an update means you accept the revised Terms. Loads you have already accepted are governed by the Terms in effect when the load was confirmed.

Questions about these Terms, or notices under them, go to our accounts desk.

• Freight Bridge LLC, 1500 N Grant St # 11281, Denver, CO 80203
• Dispatch, contracts and billing: account@freightbridge.us