Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Freight Bridge LLC (“Freight Bridge”, “we”, “us”). They govern your use of freightbridge.us and of any dispatch, brokerage or logistics service you request through it.

By using the site, submitting a form, requesting a quote or accepting a load through us, you agree to these Terms. If you do not agree, do not use the site or our services.

If you accept these Terms on behalf of a company, you represent that you are authorized to bind that company, and “you” means that company.

Freight Bridge LLC is a freight dispatching and third-party logistics business based in Denver, Colorado, with its registered address at 1500 N Grant St # 11281, Denver, CO 80203. We arrange transportation of freight. Depending on the engagement we act as a dispatch service working on behalf of a motor carrier, or as a property broker arranging capacity on behalf of a shipper.

Where we act as a property broker we do so under our own operating authority. Our MC and USDOT numbers are provided on request and on our executed agreements.

Our services are offered to businesses, not consumers. To use them you must be at least 18 years old, have capacity to enter binding contracts, and be acting for a lawful commercial purpose.

• Carriers must hold active FMCSA operating authority and a valid USDOT number.
• Carriers must carry the insurance described in our Broker-Carrier Agreement.
• Shippers must have the right to tender the freight they offer.
• All users must be legally permitted to transact under United States law, including sanctions and export controls.

For carriers and owner-operators we provide dispatch support. Typical services include load sourcing, rate negotiation with brokers and shippers, broker packet and setup handling, rate confirmation review, check calls, paperwork submission and invoicing support, and coordination with your factoring company.

• You keep your own operating authority, insurance and equipment.
• You decide which loads to accept. We do not force dispatch.
• You remain solely responsible for safe, legal and compliant operation of your equipment, including hours of service, driver qualification, maintenance and securement.
• We are your agent for the limited purpose of arranging loads. We are not your employer, partner or joint venturer.

Dispatch service does not transfer to us any duty owed by you to a shipper, broker or regulator.

For shippers we arrange capacity across dry van, reefer, flatbed and step deck, hotshot and box truck, and power only equipment. We screen carriers for active authority, insurance and safety standing before assignment, provide tracking and milestone updates, and handle documentation.

• We select carriers using reasonable care, based on public FMCSA data and the certificates provided to us.
• Screening is a point-in-time check. It is not a guarantee of a carrier's future performance, driver conduct or financial condition.
• Transit times are estimates. We do not guarantee a delivery time unless it is agreed in writing as a guaranteed service and priced accordingly.
• Tendering freight to us constitutes your instruction to arrange transportation on the terms quoted.

Every quote we give is an estimate based on the information you provide at the time, current market conditions and available capacity. A quote is not a binding contract until a load is confirmed in writing by both sides.

Quotes are subject to change where any of the following occurs.

• Actual weight, dimensions, piece count, class or commodity differs from what you described, including after a re-weigh or reclassification.
• Accessorial services are required, such as liftgate, inside delivery, tarps, driver assist, pallet exchange, residential or limited access delivery, or permits.
• Detention, layover, truck order not used, redelivery or reconsignment charges are incurred.
• Fuel surcharge, tolls, escorts or seasonal capacity conditions change materially.
• Pickup or delivery windows change after booking.

Unless the quote states otherwise, a quote is valid for 7 calendar days from issue, or until market conditions change materially, whichever comes first. Spot rates on volatile lanes may be valid for less time and will say so.

Dispatch fees are agreed with you in writing before we book anything, typically as a flat percentage of the linehaul on loads we book. There is no sign-up fee and no long-term contract. If we do not book you, you do not owe a dispatch fee.

Brokerage charges to shippers are the amounts stated on the rate confirmation or load confirmation for each shipment.

• Invoices are due on the terms stated on the invoice. If no term is stated, payment is due 15 days from invoice date.
• Undisputed past due amounts may accrue interest at 1.5% per month, or the maximum permitted by Colorado law if lower.
• You are responsible for reasonable costs of collection, including attorney fees, on undisputed past due balances.
• Disputes on an invoice must be raised in writing within 15 days of the invoice date, with supporting detail. Undisputed portions remain payable.
• You may not offset amounts owed to us against a claim that has not been finally resolved.
• All amounts are in US dollars and exclude any applicable taxes, which are your responsibility.

Either side may cancel a booked load before pickup by giving notice as soon as practical. Cancellation may carry costs where a truck has already been dispatched.

• Truck order not used charges apply where a carrier has been dispatched to a shipper and the load is cancelled.
• Cancellation after loading may result in unloading, storage, return transport and out-of-route mileage charges.
• Dispatch service may be ended by either side at any time on written notice. Loads already booked must still be completed and fees on those loads remain payable.
• We may decline or cancel a booking where information proves inaccurate, authority or insurance lapses, or the freight is prohibited.

You agree to the following at all times while using our services.

• Provide accurate and complete information about the freight, including commodity, weight, dimensions, value, hazardous material status and any special handling requirement.
• Package, block, brace, label and mark freight properly for the transportation requested.
• Maintain valid operating authority, current insurance and satisfactory safety standing, and notify us immediately if any of these lapse, are suspended or change.
• Tender only lawful cargo. Hazardous materials must be declared in advance and properly placarded, documented and permitted.
• Keep your contact details current so we can reach you about an active load.
• Comply with all applicable federal, state and local transportation, safety, customs, sanctions and employment laws.

You may not do any of the following.

• Use the site or our services for any unlawful purpose, or to arrange transport of contraband, stolen goods, unlawful weapons or controlled substances.
• Double broker, co-broker or re-broker a load without our prior written consent.
• Misrepresent your identity, authority, insurance or affiliation with any company.
• Submit false, fraudulent or automated form submissions, or interfere with our anti-spam controls.
• Scrape, crawl, reverse engineer, probe or attempt to gain unauthorized access to any part of the site or our systems.
• Upload malware, or use the site in a way that impairs its availability for others.
• Solicit our staff, customers or carrier network in breach of a written agreement with us.

We may suspend or terminate access, and refuse further service, where we reasonably believe any of these has occurred.

Transportation is performed by independent motor carriers who are not our employees, agents or subcontractors for the purpose of performing the physical transportation. Each carrier is solely responsible for its equipment, drivers, hours of service compliance, routing, and the care, custody and control of the freight while in its possession.

Where we act as a property broker, our role is limited to arranging transportation. We do not assume carrier liability, and we do not accept the duties of a carrier under 49 U.S.C. 14706 (the Carmack Amendment) or any bill of lading.

Any bill of lading, rate confirmation or delivery receipt naming Freight Bridge LLC as carrier is used for convenience only. It does not change our status as a broker or dispatch service, and terms printed on a shipper bill of lading do not override these Terms or an executed agreement between us.

Cargo loss and damage claims are made against the motor carrier that transported the freight and its cargo insurer. We will assist by providing documentation, carrier and insurer contact details, and follow-up, but we are not the insurer and we do not guarantee recovery.

Follow this process so a claim is not time barred.

1. 1.Note the exception on the delivery receipt or proof of delivery at the time of delivery. A clean signed POD makes concealed damage claims difficult.
2. 2.Report concealed damage to us in writing within 5 days of delivery.
3. 3.File the written claim with the carrier within 9 months of delivery, or of the date the freight should have been delivered, per 49 CFR Part 370.
4. 4.Provide the bill of lading, delivery receipt, commercial invoice showing the value of the goods, photographs, repair or salvage estimates and a statement of the amount claimed.
5. 5.Preserve the freight and the packaging until the carrier or its insurer has had the chance to inspect.
6. 6.Any lawsuit on a declined claim must be filed within 2 years and 1 day of the date the carrier gives written notice of declination.

Unless a higher value is declared in advance in writing and agreed with a corresponding rate, carrier liability is limited to the actual value of the goods subject to the carrier’s tariff and policy limits. Cargo policies commonly exclude or sublimit categories such as electronics, tobacco, alcohol, pharmaceuticals, jewellery, artwork, live animals and temperature sensitive freight. Tell us in advance if your freight falls into one of those categories.

Payment of freight charges is not contingent on the outcome of a claim, and claims may not be offset against freight charges owed.

The site and our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim all warranties, express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the site will be uninterrupted or error free, that rate information or transit estimates will be accurate, or that any particular capacity, lane coverage or delivery date will be available. Content on the site is general information, not advice for your specific situation.

To the fullest extent permitted by law, Freight Bridge LLC and its members, officers, employees and agents are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, loss of use, or downtime, whether in contract, tort, strict liability or otherwise, even if advised of the possibility.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for gross negligence or willful misconduct. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You agree to defend, indemnify and hold harmless Freight Bridge LLC and its members, officers, employees and agents from and against any claim, demand, suit, fine, penalty, loss, damage, liability, cost and expense, including reasonable attorney fees, arising out of or relating to your breach of these Terms, your negligence or willful misconduct, your violation of any law or regulation, inaccurate or incomplete information you provided about freight, your failure to maintain required authority or insurance, or injury, death or property damage arising from your operations.

The site, its content, layout, copy, photography, brand name, logo and design are owned by Freight Bridge LLC or licensed to us, and are protected by United States copyright and trademark law. The Freight Bridge name and bridge mark are our trademarks.

You may view and print pages for your own business use with us. You may not copy, republish, sell, frame, or create derivative works from the site, or use our marks in a way that suggests endorsement or affiliation, without our prior written consent. Media usage of our logos is governed by the terms published with our media kit.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

You consent to receive communications from us electronically, including by email and, if you opted in, by text message. Electronic communications, records and signatures satisfy any legal requirement that a communication be in writing, under the federal E-SIGN Act and the Colorado Uniform Electronic Transactions Act.

Rate confirmations, agreements and other documents signed electronically are binding. Text messaging is governed by our SMS Messaging Terms, and data handling by our Privacy Policy. Consent to marketing messages is never required to do business with us.

These Terms and any dispute arising from them or from our services are governed by the laws of the State of Colorado, without regard to its conflict of laws rules, and by applicable federal transportation law. Subject to the arbitration section below, the state and federal courts located in Colorado have exclusive jurisdiction, and you consent to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting any formal proceeding, the parties will try to resolve the dispute informally. Send written notice describing the dispute and the relief sought to accounts@freightbridge.us. If it is not resolved within 30 days, either party may proceed.

Any dispute not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Colorado, in English, and governed by the Federal Arbitration Act. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorney fees unless the arbitrator awards otherwise.

Arbitration is on an individual basis. Class, collective, consolidated and representative proceedings are waived. Either party may still bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions stay in full force. Our failure to enforce a provision is not a waiver of it. These Terms, together with any executed agreement and rate confirmation between us, are the entire agreement on this subject. Where an executed agreement conflicts with these Terms, the executed agreement controls. You may not assign these Terms without our written consent.

We may update these Terms as our services, technology or the law change. The revised version takes effect when posted, and the “Last updated” date at the top of this page will change. Material changes will be highlighted or notified where practical. Continued use of the site or our services after an update means you accept the revised Terms. Loads already booked are governed by the Terms in effect when the load was confirmed.

Questions about these Terms, or notices under them, go to our accounts desk.

• Freight Bridge LLC, 1500 N Grant St # 11281, Denver, CO 80203
• Contracts and billing: accounts@freightbridge.us
• Dispatch: dispatch@freightbridge.us
• Telephone: (713) 249-5252 (Mon – Fri, 8:00 AM – 7:00 PM MT)